Hi Paul, I am sorry that there were damages to your vehicle and we were and still are working with you to try and find a resolution, However when we first reached out to you about your damages to get it resolved you informed us that you did not have the paperwork properly signed, and without that we are limited with what we can do legally. We try out best to make sure that we inform every customer of the importance of inspecting their vehicles thoroughly at pick up and delivery and to make sure all paperwork is properly filled out marking any changes to the vehicle because once you sign the delivery papers we are then at the mercy of the carrier if any damages were not marked off at that time of delivery. I apologize if this was not something that was properly communicated to you by your agent over the phone, however we also list all of that information on our website and in our emails as well. We hope you are able to work out a solution with the carrier to get your vehicle repaired in a timely manner and we will still be here to assist you with what we can should the need arise. All the best, Ilana - Operations Manager - 800-553-1828 Ext 21. Ilana@mercuryautotransport.com