Company Response Review Report Review
My 1908 Ford Model T, Order 2313195

Unhappy Customer Submitted this review about Mercury Auto Transport
Review made Live: 11/2/2020 10:14:00 AM
I reached out to Mercury to ship my antique car from Aspen to Longmont and for 2 weeks they did not get me a carrier or driver. And they do not call me back to tell me that. They also will not cancel my order. Tired of these games. Have had to travel at great expense to Aspen and will have to go again because they have not canceled my Order. This is becoming too expensive due to the fault of Mercury auto transport.
Shipment Details
Origin State:
Colorado
Pickup:
Early
Destination State:
Colorado
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2313195
Quote or Order Cost:
$600

Company Response
Matthew Sandomir from Mercury Auto Transport Submitted this response.
Response Date: 11/2/2020 3:25:00 PM
Hi, I am sorry you have not received a response from your agent yet about your order with us. We do try to get you the best possible carrier and price within your route and date combination and it does not always go our way. In this case it did not and I am sorry for that inconvenience. Per your request I have gone into our system and fully cancelled out your order. If you have any other feedback on concerns please to not hesitate to reach out to me it would be my pleasure to assist you further. Ilana - Operations Manager ilana@mercuryautotransport.com 954-982-7947 Ext. 21