Gave a quick quote, then immediately said they couldn't honor it

Ryan T Submitted this review about Mercury Auto Transport
Review made Live: 6/22/2023 10:33:00 AM
Dean was very quick to respond to my inquiry. Immediately upon confirming my quote, he then says that they can not honor the quote dues to elevated gas prices. Hard Pass.

Company Response
Jeff Solomon from Mercury Auto Transport Submitted this response.
Response Date: 6/22/2023 4:41:00 PM
Hi Ryan, I am sorry about the misunderstanding as Dean tried to explain to you how auto transport works. A Quote is an estimate, not a guaranteed look in price until we get it posted on the national dispatch board and find a driver for your particular route. As explained in our emails and by Dean. At Mercury, all of our quotes are estimated/quoted shipping prices based on the demand of any particular route at that time. The more popular the route, the higher the price to ship a vehicle. Also, as Dean said, Desial prices are a big thing when taken into consideration. We, the brokers, are not the ones who set the final prices. It is the drivers/carrier companies that do. They are able to view all of the vehicles traveling on certain routes and pick the ones offering up the best prices. When you shop around with other brokers to receive additional price quotes, what that does to the national board is it makes it seems as though a route is in higher demand than it actually is, which causes your initial quote price to change, which is why your initial quoted price could not be locked in at that time. If you have any further questions or would like a more in-depth explanation, please reach out to me jeffrey@mercuryautotransport.com