Company Response Review Report Review
lifesavers

mike holmwood Submitted this review about Mercury Auto Transport
Review made Live: 12/15/2010 12:53:00 PM
My name is Mike and i sell cars in a very large dealer group in northeast Pa. I have family out west and my step brother needed a big sport utility for his family and asked me if i could help. Because of where he lives in very rural nevada it actually made sense when i found him a expedition and we decided to ship it west to Nevada. Well, that is not as easy as it sounds. (unless you use the right shipping company) So I went on the net and submitted a request for car shipping. Be ready to get hammered by no less than 50 people when you do this. You will get calls, e-mails, faxes etc in the first couple hours. After considering various offers and doing a little research i randomly chose a company with a very impressive website that for now will remain nameless. (statewide) THe man on the phone was very nice when he collected my UP FRONT deposit of two hundred and assured me that he would be in touch soon with a carrier. We agreed on a total price of $945.00. After two days and no call I tried to call him and his company to see how they were making out. I was unable to get anyone on the phone so I e-mailed and waited and still nothing two days later. Now frustrated I e-mailed and offered more money hoping this would produce a driver. Well wouldnt you know he calls me back five minutes later and says that was a good idea because he had way underbid the job and nobody would have done it for $945.00 especially because the route into rural nevada was way off the highway and went thru some serious mountains. I am thinking to myself thats how they get peoples money by lowballing then they would eventually call and say give us more if you want the thing moved. So my family is waiting on the truck to arrive all excited and I have no driver in sight and some bogus dude i dont trust is in charge. Nope, I gave up on STATEWIDE after two weeks and called MERCURY. This time was completely diifferent. Phoned in and a man named Chase promptly answered. I felt alot more knowledgable of the shipping thing now so i was very carefull in the words i used and the course of action i was undertaking. NO UPFRONT DEPOSIT was the first thing Chase said that seperated him and Mercury from the competition. Next he told me that the total price would be $1300.00 and that was based on a national trucking pricing schedule that all truckers use and he explained in detail that he is a broker and that the price for the job had to be fair to the trucker. But then he said he would not just post my bid for the trucking on the national registry but would also call some of his contacts to see if he could secure a driver sooner. I felt his sincerity immediately. Only then did i explain the horrible ordeal i had been through and Chase listened closely. He never slandered the competition but did hi-lite some important differences between his company and the the others. I felt pretty confident when we hung up that i had found a decent outfit to move my families new truck. CHASE CALLED ME BACK IN ONE HOUR WITH THE NAME OF THE DRIVER, THE CONTACT INFO AND THE DRIVERS COMPANY INFO!!!! The driver showed one day late but had phoned to apologize and explain the hold up. Then he showed up rite on time the next day and introduced himself and was a very cool guy. HE GOT THE TRUCK TO NEVADA IN FOUR DAYS!!!!! Delivered in perfect condition to the front door of my step brother. I know this is a long winded reveiw but MERCURY AND CHASE IS THE ONLY OPTION FOR AUTO SHIPPING. Using anyone else would be a mistake. THANK YOU CHASE AND MERCRY AUTO TRANSPORT!!!!
Shipment Details
Origin State:
Pennsylvania
Pickup:
Late
Destination State:
Nevada
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
holmwood
Quote or Order Cost:
$1300

Company Response
Matthew Sandomir from Mercury Auto Transport Submitted this response.
Response Date: 12/17/2010 6:21:00 PM
Thank you very much mike for taking the time to say a few great things about me. Whenever you need a car shipped you know who to call. Chase Durousseau 954-239-1780 ex 22