Company Response Review Report Review
DON'T TRUST THEM!

XP Submitted this review about Mercury Auto Transport
Review made Live: 5/29/2011 1:46:00 AM
I chose this company because of their BBB rating. But, I should have done more research (which I already did after the fact) about them since I now found out that I'm not the only unhappy customer.
Eric promised that my car would be picked up from GA on May 9 and will be delivered within 7-10 days but my car did not get picked up until May 10. After a week, I was getting worried that I haven't received a call regarding my car. On the 18th, I called Dependable Auto Shippers (Mercury Auto Transport is a broker, and they have a contract with DAS) and found out that my car is still in GA and ETA is May 23. One or two days later, was informed that the ETA is May 25. I was also informed that in DAS contract with MAT, transport will take up to 15 DAYS and the 25th is the 15th day. Called Eric to complain about it but he just directed me to his boss "Charlie" and he could not help me since he is "in California" and not in front of his computer. And HE DID CONFIRM that he guaranteed 7-10 days. Called Charlie who waived the $100 deposit, which is their commission, and said that Eric should not have made promises like that. That $100 is not even half of what I paid for the extension of my car rental.
Now, I did not have any choice but to just deal with DAS. I waited until the 25 but my car still has not arrived. My car arrived on the 27th, which is 17 days after pickup. On the 26th, I spoke to someone from DAS and complained about it. I mentioned the supposedly 15-day contract of DAS with MAT, but the manager I spoke to kept on insisting that the 27th is still within the time frame and the date initially provided (the 25th), is just an ETA and the arrival of my car is still in the time frame.
Lessons learned: AVOID BROKERS, DON'T EVER USE MERCURY AUTO TRANSPORT AND DEPENDABLE AUTO SHIPPERS if you don't want to be ripped off and if you want your car to be delivered ON TIME as promised.
Shipment Details
Origin State:
Georgia
Pickup:
Late
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
44559020
Quote or Order Cost:
$1150

Company Response
Matthew Sandomir from Mercury Auto Transport Submitted this response.
Response Date: 5/29/2011 9:34:00 AM
Xyndi, We apologize again for your experience not meeting our standards. We are grateful for your feedback. Our aim is to have all our customers satisfied and when we miss our target it is good to know so we can improve and do our best to minimize any misunderstandings.