Not Satisfied

Reza Submitted this review about Momentum Transport
Review made Live: 3/31/2010 12:10:00 PM
I did not have a good experience with this company.

I was told by the agent that my car would be delivered in 3 to 5 days.However, it took 12 days !! My whole schedule was messed up.Because I was moving to CA,I had to book flights earlier,rent an apartment earlier and move earlier to be there when the car gets there,since I didn't have anybody there to do it for me.The company has not yet agreed to pay at least for the rental car for the extra 7 days.If they had told me that it would take 11 or 12 days, I might have gone to another company. At lease they were less expensive.

Company Response
Tony Alexander from Momentum Transport Submitted this response.
Response Date: 4/6/2010 6:29:00 PM
Our company did an outstanding job on the car picked up in Massachusetts and delivered to Central California over 3,000 miles. We deployed our best team of drivers in order to expedite the move for the customer. Unfortunately, in late March, there was a major snowstorm in Wisconsin which shut highway 80 down for 3 days. We originally quoted 7-10 days, which is reasonable for a coast to coast transport, but our drivers were delayed for 3 days as the roads were closed. The car was delivered in 11 days, but considering the Wisconsin Road closures, we were proud of our drivers. We did not quote 3-5 days on a 3.000 mile trip as this is obviously impossible to achieve. We stayed in constant communication with the customer throughout the entire process and did our best to make this customer happy.