Review Report Review
Montway is great, the company hired not so good

Miles Submitted this review about Montway Auto Transport
Review made Live: 3/22/2013 11:57:00 AM
My experience with Montway was very good, the company they hired to ship my vehicle was less than stellar though. First let me start out by saying that my experience with Montway couldn't have been better. They were able to give me the best quote out of everywhere else i looked, and are also one of the top rated companies on major transport review websites. When i would call them with a question, i was always greeted with a friendly staff member who was happy to answer my questions. I also received many emails along the shipping process. Now this is where the review goes a little south. The company they hired to do my shipment was not very professional at all. While they did get my vehicle to me in one piece, they were very difficult to reach on the phone. On the estimated date of delivery, i tried calling the shipper to find out where he was at and when he was expecting to arrive. I was unable to reach the shipper for over 2 hours, i had left multiple voice mails and none of them were returned. Finally after almost 3 hours i tried calling him back and he informed me that his truck broke down and he wouldn't be able to deliver until the next day. I was fine with the delay, but i shouldn't have to call you to find out that you broke down on the delivery date. Also, I live on an Air Force Base, so all visitors are required to get a visitors pass. Well he didn't have any vehicle registration, so he almost wasn't allowed on base. Lastly, when the vehicle was delivered, he took the money and took off. There was 0 paperwork done on either end of the delivery. In the emails i received from Montway said there would be bill of landing paperwork done on the pickup and delivery. Neither was the case. All in all, i would use Montway again for my shipping needs, and i know my less than stellar experience wasn't with Montway, but with the company they hired. Was it LA Automotive Transport or Reliable Auto Transport? My Emails said one and the truck and driver said another.
Shipment Details
Origin State:
Louisiana
Pickup:
On Time
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
46534
Quote or Order Cost:
$1559