CHRISTOPHER
Submitted this review about Montway Auto Transport Review made Live: 6/28/2016 3:00:00 PM
Overall there were no major issues. My concerns are:
- For the pickup, we were told that the driver would give us 24 hours notice but instead he only gave us 1 hour!!! Luckily we could accommodate this unexpected change. This is not acceptable!
- Instead of having different phone numbers to call, I would prefer one number that will automatically direct me to the appropriate person based on were we are in the process.
- Relying on emails for communication is OK but in the case of transportation, an app would be more efficient. It would allow all parties to be in contact, to get estimates on pick-up, delivery, etc.
Shipment Details
Origin State:
Massachusetts
Pickup:
Early
Destination State:
California
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
296352
Quote or Order Cost:
$900
Car Condition
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