Thank you for your review and sharing your experience. Please note for a transport going 971 miles they estimated travel time is 3-5 days. Please also note that all service dates in the auto transport industry are only estimated, and the auto transport industry is much different than the package delivery industry due to different factors: traffic delays/detours/speed limits, weather delays, mandatory rest stops, pickup/delivery client availability delays, weight station check ups, police inspections, truck breakdowns, driver's health issues, etc. Thus the provided estimated dates could vary by day or two. We understand that this could be causing inconvenience for you and we sincerely apologize, as we try to make sure the transit is as smooth as possible. Your order was created on 8/10/16, advising the vehicle was ready same day as order created. Your order was dispatched and picked up on 8/12/16, with an estimated delivery of 8/15/16. Your actual delivery was 8/16/16. A day after the estimated time but within the 3-5 day transit time. Unfortunately delays do happen and drivers can not always meet the estimated date provided, and we apologize for this. Please allow us to explain to you that Montway is a broker and carrier. Montway maintains its own fleet of 17 trailers authorized by the USDOT and FMCSA carrying a valid MC number. Montway is also a registered and bonded property broker. When a Montway driver is unavailable or does not travel on a particular route, a vetted and proprietary carrier pool of over 10,000 truckers is accessed to assure you have a certified and professional transport.