Montway truly appreciates you taking the time to submit feedback about your experience. Please know your feedback is taken very seriously. We welcome any recommendations that help to improve the quality of our services for our customers. We also appreciate your patience throughout the situation. Montway depends on responsible customers such as yourself to inform us when our support staff does not perform to the level expected. On average our carriers pick up loads for transport between 1-5 business days after the first available date listed. We here at Montway do our best to adhere to our customer's schedules and provided time frames. However, there are a lot of moving parts that need to come together for the transport of a vehicle and sometimes we are not able to avoid instances that push schedules to their limits, which is why we cannot and do not guarantee dates. It looks like your first available date for pick up was 1/15/2017 and your driver was assigned on 1/19/2017 well within the 1-5 business days. It was on 1/19/2017 that you were informed with a dispatch notification via email regarding the estimated pick-up date of 1/22/2017. If the estimated pick-up date did not agree with you this could have been declined we could have continued to look for another carrier per your request. All service dates in the auto transport industry are estimated and cannot be guaranteed due to the dynamic and ever changing driver schedules. Traffic delays, detours, speed limits, weather delays, mandatory rest stops, pickup/delivery client availability delays, weight station checkups, police inspections, truck breakdowns, driver's health issues, are just some of the issues that cannot be anticipated. We understand this is potentially inconvenient for customers. Thus the provided estimated dates could vary by several days. We understand that this caused inconveniences for you and we sincerely apologize, as we try to make sure the transit goes as smooth as possible. With that in mind I also wanted to take the opportunity to explain that Montway did not raise the price for you. However, the carrier dispatched requested the additional fees as they had priced the available spot on their trailer higher than expected. That was only an optional offer, and if you did not want to go with this carrier, we would decline their request and continue working on assigning a carrier for the original price. We always want to make the customer aware of all available options and it is the customer's choice to proceed with the final schedule. We do apologize for the inconvenience, and if you felt that Montway raised the price, in reality the carrier, collected the additional fees towards their costs. Please note feedback like this is not taken lightly. We do our absolute best to provide outstanding service to each of our customers, this includes communication. In addition we require our carriers to provide the same level of service, communicating with our customers and Montway throughout the duration of shipment. We understand our customers have busy schedules and we do not expect them to anticipate or wait on arrival or delivery times. Furthermore we're sorry to hear that level of service and communication was not provided to you. I hope this explanation makes it easier to understand how the auto transport industry works and to give you an example that as a broker we are fully dedicated to our customer and ensuring the customer gets the best service possible. Montway most certainly apologizes for the inconveniences. We care about our customers and try to provide the best service possible. If there is anything else I can assist you with please let me know as I'd be glad to help. Thank you again for taking the time to provide feedback on your experience shipping your vehicle with us.