Company Response Review Report Review
Vehicle Was Damaged / Shipper Tried to Hide the Damage

Chad Submitted this review about Montway Auto Transport
Review made Live: 7/1/2017 1:25:00 PM
My car was shipped by Montway who hired ALN Trucking. It was delivered to me a day late. When I got home I noticed my front end was crushed in transport. The shipper ALN tried to cover up the damage by putting on two new headlights and re-spraying the damaged area with paint that didnt't even match the color or finish of my car.

Be advised it is Montway who you are not claiming damage with its the individual shippers they choose to transport your car. My damages range from $3,200 to $1,800 dollars biased on two quotes. I am waiting to hear back the response from ALN Trucking, and if not I have to file a claim with ALN Trucking insurance company.

Be advised I was not notified of any damage, my property was damaged and a poor repair attempt was made with out my knowledge. .
Shipment Details
Origin State:
Illinois
Pickup:
On Time
Destination State:
Florida
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
433949
Quote or Order Cost:
$850

Car Condition
  • Vehicle was damaged
Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 7/8/2017 5:27:00 PM
Montway truly appreciates you taking the time to submit a review about your experience. Please know your review is taken very seriously. We welcome any recommendations that help to improve the quality of our services for our customers. We also appreciate your patience throughout the situation. Montway depends on responsible customers such as yourself to inform us of their transport experience. Please know that the customer reported damage on 5/19/2017. Immediately there was a damage report sent to the carrier letting them know that the customer had reported damage. At that point, our in-house claims department took over and sent over the options to the customer in how we could help with the damage claim. The customer asked us to mediate between him and the carrier. We have presented all the supporting documents to the carrier and he is currently reviewing them. Please have the customer contact his in-house claims agent with any other concerns. Thank you