Montway truly appreciates the customer writing a review about his experience. Whether good or bad we welcome any recommendations that help to improve the quality of our services for our customers. Our terms are publicly published on our website, disclosed prior and during booking, written in the customer agreement and within all communications thereafter. The customer’s first available day for pickup was 7/31/2017 the same day he booked the transport. We estimate assigning a carrier within 1 to 5 business days. Even though our estimations are highly accurate, just over 95%, we still inform customers we can only provide estimated dates. We want our customers to be clear on these terms so they can make any necessary personal arrangements. Our goal is to transport your vehicle, never to inconvenience our customers in any way. The customer canceled his order 08/01/2017. We are truly sorry to have lost this customer's business. Both customer and company bare a responsibility to any business transaction. We understand that not everyone may be satisfied with our service, for which we will continue to strive for improvement. However, as part of accepting our service, we do expect that our terms and conditions are understood and that we are appropriately held accountable to our terms and conditions. Integrity is one of Montway's company core values. We demonstrate our integrity by being transparent with all of our terms and conditions of service because we understand that transporting a vehicle is not a common occurrence for a one time customer. We remain in business because we are industry experts transporting over 6,000 vehicles a month and have a network of over 13,000 carriers. Montway is 100% dedicated to the customer and our service and care is unmatched! If the customer needs anything further please have him contact us directly. Thank you