Hello, Rachel! Thank you for your review! Our main priority is customer satisfaction and peace of mind. We understand how stressful it can be to ship a vehicle and we are pleased that we were able to assist you with this. Unfortunately, we are unable to locate your order with the "reviewer name" and hope you can take the time to message us and provide your order number. We look forward to matching your review with your order and sharing the great feedback with our staff and assigned carrier. Thanks again!