Company Response
Montway from
Montway Auto Transport Submitted this response.
Response Date: 10/31/2017 1:45:00 PM
Hello Shalon and thanks for your review! Please let us take the opportunity to explain that Montway did not raise the price for you. However, the carrier dispatched requested the additional fees as they had priced the available spot on their trailer higher than expected. That being said, it is only an offer. The decision to either accept or reject the proposed offer is made by the customer alone. If the offer in question is rejected by the customer, we will continue to work to assign a carrier for the amount that was agreed upon while the order was being booked, but there is no way of telling when another carrier would have an available spot on that particular route, as driver availability fluctuates not only day-to-day, but hour-to-hour as well. Rates are dynamic, and fluctuate on a regular basis. Rates are based on the current The Fair Market Value, and change according to a wide array of factors, including but not limited to: Driver availability, time of the year, and the amount of miles that the vehicle is being transported, to name a few. We are very sorry that this inconvenienced you.