Company Response Review Report Review
They never found a transport for me

Very unhappy Submitted this review about Montway Auto Transport
Review made Live: 5/2/2018 2:06:00 PM
I ordered an enclosed transport the beginning of April for $1,399. On April 25, they called and found a transport pick up in Florida for April 26 and estimated delivery to MN was May 9-11!!! 13-15 days from pick up! On their website they say time without your car is 5-7 calendar days for 1500-2000 miles...we are 1600 miles. The 13-15 days was 2-5 times their time indicated. I immediately told them that was unacceptable...no way did they need to have my car that long! That is not what was indicated on their website and I would never have agreed to such a ridiculous time. They charged me the $199 anyway. On Thursday, April 26, I called them for status and found out they only have 8 carriers for enclosed and 92 for open air...so then we changed to get the open air as they said that would be much faster and that price would be $1,099. On Saturday, April 28 I received a call that they could pick it up Wed or Thurs, May 2-3 but that the carrier would cost me an additional $200. I said NO WAY, again not what they promised. I called on Monday, April 30. They said they have escalated their search to find me a carrier and to give it another day...Tuesday came and went with no call. I just called today and still nothing...they’re “still” working on it. Their website says they generally pick up your call in 1-5 days from first available...we’re at day 9 and still nothing. When I first called they told me they ship 200 cars a days during this time from Florida to Minnesota...but I can’t seem to get on one of them. I asked for my money back today as they haven’t followed through on ANY of their website information and was told the $199 was non refundable since I was canceling. I advised they have not followed through on one single thing they advertise and that I shouldn’t be penalized for their lack of finding something. Still waiting for a call back from their management team. I’m writing this review and am contacting the BBB next since they had an A+ rating that is why I selected them, but for the life of me cannot figure out how they could have that rating considering my nightmare experience. I find it hard to believe I’m the only one. I’m also contacting my credit card company to dispute this charge as well as they stated my deposit was non refundable.
Shipment Details
Origin State:
Florida
Pickup:
Never
Destination State:
Minnesota
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
569400
Quote or Order Cost:
$1399

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 5/3/2018 9:28:00 PM
We apologize for the inconveniences that you have experienced Stacy M. We thank you for your feedback and would like you to know your feedback is taken very seriously. We regret to learn of your dissatisfaction with Montway, resulting in a canceled order. A full audit has been completed on your order and a refund has been issued back on to the card used for your order. We have reached out to you directly via email to share the same information as well. We thank you for your patience and the opportunity to make things right.