Company Response Review Report Review
They didn’t try to make it right

Justin L Submitted this review about Montway Auto Transport
Review made Live: 10/9/2019 4:21:00 PM
I truly believe that the Montway Transport Company focuses on satisfying their customers, but I guess I was unlucky.. They were a day and a half late picking up my car. My car was slightly damaged upon arrival. I had to call several times to get a refund on my credit card, because it was paid by check. Their accounting department is tumultuous at best. It was just a disappointing entire experience.
Shipment Details
Origin:
Jupiter, Florida 33458
Pickup:
Late
Destination:
Salem, Massachusetts 01970
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
771584
Quote or Order Cost:
$689

Car Condition
  • Vehicle was damaged
Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 10/25/2019 3:11:00 PM
Hello Justin. Thank you for providing your feedback regarding your transport experience. Please note that Montway estimates its dates and does not guarantee. Delays can occur for many reasons. We can see that the issues regarding the refund were resolved and issued accordingly. And that our claims team spoke with you regarding the issues involved. We do apologize for the inconveniences that occurred. If there is anything else we can help with, please let us know right away.