Company Response Review Report Review
Driver was Awesome!!!

Steven Kittel Submitted this review about Montway Auto Transport
Review made Live: 11/4/2019 3:44:00 PM
I used Mont way shipment to ship my 2020 Jeep Gladiator. The driver was very professional, to the point and always thoughtful and considerate about my special shipment. I wish that I could remember his name, because he made a huge difference about how I feel about the services used. Of course on the other hand, once I personally got to my destination before my Jeep, I had talked (Chatted) online, in the area where if you have any questions, someone pops up and asks if I needed help. I was polite, stated my name, and was wondering where my Jeep was, because it was pass the expected but not guaranteed time frame. The woman named "Melina", was rude, acted like she didn't want to be there, left me on a continuous wait time, as I thought she was looking into it, yet she wasn't, because she never came back to the chat. No way of knowing what was going on, I left the chat area open for about 20 minutes, before someone, probably her, disconnected the chat. Very unprofessional, not letting a client know what was being done on her end, then closing down the chat as if she hung up on me! It's funny that I can remember the terrible persons name, but I can't remember the remarkable drivers name!!! Oh well, I'd use your company again, but if I saw her online, I would close the chat myself, wait a while and try again, hoping that someone more qualified would pop up!
Shipment Details
Origin:
Edmonds, Washington 98026
Pickup:
On Time
Destination:
Prescott Valley, Arizona 86297
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
kittelsteven@gmail.com
Quote or Order Cost:
$1200

Car Condition
  • Vehicle was dirty
Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 11/20/2019 5:57:00 PM
Hello Steven, thank you for taking the time to leave feedback about your experience. We are happy to hear the driver (Juan) did a great job. We looked into your LiveChat conversation and could see that the chat was disconnected. There are a number of reasons this could have occurred. In this case, it was due to the connection breaking. We apologize for the inconvenience.