Hello Tiwari, we apologize for the inconvenience. Within our terms and conditions and throughout the booking process, Montway transparently communicates with our customers our policies. We provide estimated dates for pick-up and delivery and this is based on thousands of similar shipments, but it is not a guarantee. Delays can occur for many reasons beyond the driver's control. We also inform that personal items are not covered by insurance, and it is 100% their option and decision to leave personal items in the vehicle at their own risk. Auto transport is just that, transporting your auto across the country- it is not designed to provide security for the transport of your personal belongings. The exterior of the vehicle is what requires inspection as part of the USDOT process, the motor carrier does not inventory personal items. We can see that you spoke with our team in regard to carrier status and we provided updates on carrier arrival. Driver professionalism is very important to us, and we will make sure to provide this feedback to the carrier and work with them to improve services. We have emailed you with additional details and if you would like to provide additional feedback, please reply to our email. Thank you