Company Response Review Report Review
Terrible Experience

Brian M Submitted this review about Montway Auto Transport
Review made Live: 8/16/2020 5:19:00 PM
Looking to ship a car from Las Vegas to San Francisco, I reached out to Montway after reading so many five star reviews. Unfortunately, I did not have that experience at all. Their communication was incredibly professional and polite but the results and focus on detail were abysmal. After hiring Montway as a broker, whose only job is to match my vehicle with a carrier and make sure the vehicle gets to me, everything went wrong. They had specific instructions to pick up the car after Monday the 3rd but had a carrier show up on Saturday the 1st. The pickup never got rescheduled after several calls and chats. They even suggested I call the carrier since they hired someone who would not pick up the telephone or be reached by text or email. You are the broker and why am I paying you? 12 days after my initial order, I cancelled, rebooked with another broker, and had my car in San Francisco in less than 2 days. Additionally I saved myself $150 off of their quote. They would not release me from their contract which I requested due to their ineptitude and charged me $199. For your own sanity, I strongly recommend using one of the many other brokers who exist on the internet. If you are buying from a dealer, they often will help arrange shipments for you. At a minimum, put restrictions on the time they have to deliver a solution. If even one person avoids Montway, this review was worth my time. Buyer beware!
Shipment Details
Origin State:
Nevada
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
900055
Quote or Order Cost:
$699

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 8/17/2020 6:51:00 PM
Hello Brian, we're sorry to hear that your experience has not met your expectations. It seems there was a misunderstanding when your vehicle would be available, which lead to the issues you have outlined here. And ended up cascading due to carrier availability issues. Our job is to always provide the best service possible. Your order has been refunded in full and we hope that you consider giving us a second chance in the future. We would love the opportunity to make things right. If you would like to provide additional feedback, please contact us at feedback@montway.com. Thank you.