Company Response Review Report Review
G. Auto Sales & Transport

Nicholas Miller Submitted this review about Montway Auto Transport
Review made Live: 3/15/2021 6:04:00 PM
Do NOT let your car be shipped by this person. Upon the arrival of my car, I noticed my emergency brake was completely ripped and unable to function properly. I provided Montway all of the necessary photographic evidence and contacted them the day I received my vehicle. Montway denied my claim after an arduous 30 day period and now I am forced to go through my own insurance, and now I am stuck with a manual vehicle and no working emergency brake. I even had the driver's phone number, and he continued to deny he was responsible and reply with rude comments. I am extremely frustrated by my experience with Montway and ESPECIALLY the driver company as well. Montway should have its own insurance to assist here, but you are stuck dealing with completely low-life shipping companies. NEVER ship a vehicle with Tony at G.Auto Sales & Transport.
Shipment Details
Origin State:
New York
Pickup:
On Time
Destination State:
Georgia
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
986750
Quote or Order Cost:
$1099

Car Condition
  • Vehicle was damaged
Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 3/26/2021 3:20:00 PM
Hello, We're sorry to hear of the inconvenience. Please note that we're required to follow all regulatory processes when it comes to claims. As Montway is a property transportation broker. In the event that issues do occur, our team is happy to assist in the claim filing process, but cannot pass judgment. No damage/issue exceptions were documented on the delivery bill of lading at the time of delivery. This is required by FMCSA and USDOT. The issue was reported 6 days after delivery and the videos and photos provided were time-stamped 8 days after delivery. The driver cannot account for the days the vehicle was not in their possession. The history report shows that there was an issue with the brakes and the brake light was on. We have emailed you with additional information and details regarding your claim. And also provided options that are potentially available to you. If you have any questions, please contact our claims team at claims@montway.com.