Company Response Review Report Review
Miserable Experience

Kristine Submitted this review about Montway Auto Transport
Review made Live: 5/16/2021 11:13:00 PM
I would stay far away from this company. USE EASY AUTO SHIP. I used them my last move and they were amazing, this company not so much. I think the screen shots show just how terrible they are at customer service. After being promised updates and a delivery by the carrier, I reached out to see if they could help me determine the status of my delivery. I was told it would be delivered a Sunday afternoon. As of midnight that same day it was not delivered. I totally get if it was delayed but I was told repeatedly by the carrier it would be delivered that day. If it wasn’t, it should have been relayed to me. A good broker is only as good as their relationships. I am still without any idea where my vehicle is and when it will be delivered. And being that this company required me to have my vehicle picked up 7 days before my actual move, my family is on the receiving end so I prepaid, probably why they have no incentive to deliver. I will be filing a BBB complaint against both this company and the hauler. I sure hope a police report is not needed since again, I have no idea where my vehicle is or when it is being delivered.
Shipment Details
Origin State:
Arizona
Pickup:
On Time
Destination State:
Florida
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1056870
Quote or Order Cost:
$1769

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 5/19/2021 4:34:00 PM
Hello, thank you for taking the time to share your experience. We're sorry to hear of the communication issues with the carrier. We expect professional communication from all our agents and carriers. We can verify that the vehicle was delivered the next morning. This has been escalated to the appropriate teams and will be addressed accordingly. Please contact us at feedback@montway.com if you have any additional comments or concerns.