Company Response
Montway from
Montway Auto Transport Submitted this response.
Response Date: 1/19/2022 3:38:00 PM
Hello Raq,
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?I have received your email and I do apologize for the inconvenience. The estimates we provide for transit are based on the average amount of time it would take for a truck driver to go from A to B. Truck drivers will always do their best to provide on-time pickups and deliveries despite the many factors against them. Unfortunately, delays can occur for any number of reasons. We advise this on our website and other various communications.
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?With this holiday season, the industry did see an unpredictable drop in available carriers on certain routes. This is not something Montway nor any other company has any control over. While we will always do everything within our power to move vehicles as quickly as possible. There are always limits.
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?Again I apologize for the inconvenience here. I would be happy to discuss this further and encourage you to contact us at feedback@montway.com.