Company Response Review Report Review
Beware

Nicole P Submitted this review about Montway Auto Transport
Review made Live: 1/29/2022 8:54:00 PM
I debated whether to put ONE star, but chose two because Montway did put forth some effort. This is just my story, but I feel like I need to put it out there for others looking to ship their car. I was well aware Montway is just a broker. The actual company that brought me my car did a great job. My issue is with the "transparency" Montway says they strive for. I requested a quote to ship my daughters car from the east coast to the west coast. Was quoted $1659. I agreed to this price and signed a contract. On day 6 from my first requested day of pick up, I received an urgent message to contact Montway. I'm informed they found a carrier, but the cost would be $490 MORE! I argued until I was blue in the face that I had a signed contract for $1659, but now they wanted $2149!! They told me it was the carrier asking for more money (because of low demand) and if I didn't want to pay it, they would have to start the search all over again, which would take "weeks" and there would still be NO WAY my original price would be picked up by anyone! So now that my daughter is back in CA and her car is stuck in MA, I felt like I had no other option than to agree. We needed the car back! After much more arguing and several more phone conversations, they took $100 off. So the car was picked up and I was told 7-10 days for delivery. On day 11, I received a phone call saying the car was JUST NOW leaving MA! So it sat somewhere for 11 days!!! We received the car 7 days later (on a carrier FULL of cars) I then started the process of trying to get back the remaining $390 because of the original contract I signed. I was repeatedly informed that the contract is "transparent" and says the cost is an estimate. I have read the contract I signed six times, and it does NOT say that. Why in the world is a contract signed if not for the price quoted on it??! Then I'm told it doesn't say in the contract that the price is firm...but this is why there is a contract that I sign, right?! I'm offered another $100 off and am told there is absolutely no way they can provide the entire refund and are not in the capacity to do so. I finally gave up. So I'm very disappointed and feeling taken advantage of. Just be aware, the price you sign for on the contract is just an ESTIMATE. It may be the price you pay, or you may get to pay a lot more.
Shipment Details
Origin:
Newton, Massachusetts 0
Pickup:
On Time
Destination:
Folsom, California 95630
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1250450 ($1659)
Quote or Order Cost:
$2049

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 2/10/2022 5:49:00 PM
Hello Nicole, I'm sorry to learn that our services have not met your expectations. As an auto transport management broker, our job is to arrange your shipment with a motor carrier. We use our tools and resources to reach the largest possible base. More so than any other broker in our industry. All carriers have different requirements and specifications for their services. We provide a quote, an estimate, of the price it will take to ship your vehicle. This estimate is based on current market conditions and is affected by locations, weather, truck availability, and more. We negotiate with carriers on our customer's behalf to keep prices low and fair. And will present various shipping options. It is always the decision of the customer to proceed. I apologize again for any misunderstanding. We provide full details of our services on our website at https://www.montway.com/. If you have any questions or would like to provide additional feedback, please email us at feedback@montway.com.