Company Response Review Report Review
Went well but with a couple surprise issues.

David Submitted this review about Montway Auto Transport
Review made Live: 6/26/2023 7:23:00 PM
Used Mondway to transport my corvette in a closed trailer from California to Colorado. My car was picked up on schedule and dropped off on schedule. The driver was very careful with my car. Only issue is that he did not speak English which cased a problem on delivery (more on that in a second). The first of two issues was that I was assured by Montway that my car would not be moved off of the truck before I received it. This was not the case. My car was removed and another car was delivered. Then my car was put back on the truck before I received it. Secondly, I called to make sure about the payment when I received the car. I was told to have a check ready. I had a check ready and then the driver informed me that a certified check was required. I called Montway and they agreed that a person check would not suffice. Would have been nice to know this. I had to put together a Venmo transaction while the driver talked to his boss. Again the driver did not speak English so this was a surprise and a hassle. Except for the couple of surprises it went well.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Colorado
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1804253
Quote or Order Cost:
$1900

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 6/28/2023 2:19:00 PM
Thank you for your feedback, David. We appreciate your business, and look forward to the next move.