Company Response Review Report Review
Driver

Mahabub Submitted this review about Montway Auto Transport
Review made Live: 9/7/2023 8:43:00 PM
The driver had told me to go to location to give my car, but it said they would come to my house to get it. So I drove almost three miles to go to that location and after I went, he was very rude to me and wouldn’t take my car unless I paid an extra $150 which was not part of the payment. Then when the car arrived at the location he told my friend that if he didn’t pay the extra money ($150) he would not give him the car and take it to whatever place. Without any other choice we had to pay him an extra $150 which he also did not include in the receipt of the payment. The company may be good but the driver surely wasn’t. Would recommend to another friend but they need to be careful of the drivers, I would use again.
Shipment Details
Origin:
Los Angeles, California 90004
Pickup:
On Time
Destination:
Buffalo, New York 14206
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1903402
Quote or Order Cost:
$1400

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 9/8/2023 2:07:00 PM
Hello. Thank you for your feedback. It is important to us that we deliver the best service possible for all our customers. We are sorry to hear that our services did not meet your expectations. We would like to learn more about this and look into your concerns. Unfortunately, we are unable to find your order based on this review. Please contact us at feedback@montway.com with your order details at your earliest convenience.