Hello Douglas. Thank you for taking the time to share your feedback with us. We are sorry to hear of any inconvenience you have experienced. As an auto transport broker, Montway's services are to match your shipment with a licensed and insured motor carrier. Montway does not physically handle any vehicle at any time. We have reviewed the booking call with our agent, and you were informed of the estimated deposit amount and that the remaining balance was due at delivery. The booking agent did not tell you that nothing would be charged to the card until the car was loaded to the carrier. Payment is charged once the shipment is accepted by a carrier and assigned to them. This is the standard procedure for every shipment. At the time of booking, your vehicle was posted with additional brokers. We requested that you remove your shipment with other brokers, so that multiple bookings could be avoided. It seems that this was not done, as your shipment was later booked with another broker and also booked with Montway. At the time of your request to cancel, your order was already dispatched and accepted by a carrier- therefore, a cancellation fee was applied here. Our cancellation policies are outlined on our website (https://www.montway.com/terms-and-conditions), as well as the booking and dispatch emails you received. Again, we do apologize for any inconvenience. If you have any additional comments or questions, we invite you to email us at feedback@montway.com.