We're incredibly sorry to hear about your disappointing experience. Ensuring a smooth and stress-free shipping process is our top priority, and it's disheartening to learn that we fell short in your case. We sincerely apologize for any miscommunication that led to inconvenience and additional expenses for you. Your feedback is invaluable to us, and we'll use it to improve our services moving forward. If there's anything we can do to make this right or assist you further, please don't hesitate to reach out. We appreciate your patience and understanding.