Company Response Review Report Review
Buyer Beware!!

Maureen Submitted this review about Montway Auto Transport
Review made Live: 8/20/2024 2:31:00 PM
Do NOT use Montway Auto Transport!!! They say they will take 30% when your car is picked up and you pay 70% to the driver when the car is delivered. This company provided NO pickup or delivery date for over a month, then when we called to cancel they immediately charged the full amount of the quote to the credit card provided over the phone!!! We are still fighting to receive a refund, and when you call you get transferred from one person to another until they say, we sent an email about this.
Shipment Details
Origin State:
Virginia
Pickup:
Never
Destination State:
Idaho
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1700
Quote or Order Cost:
$1700

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 8/28/2024 6:10:00 PM
Thank you for your feedback. We apologize for any inconvenience or confusion regarding your shipment. We offer various payment options to accommodate different needs, and it appears there may have been some misunderstanding about the payment method selected for your order. Typically, charges are applied around the shipping date, when final shipment details are confirmed to ensure consistency. To better understand the situation and resolve any issues, please contact us at feedback@montway.com. We appreciate your patience and look forward to assisting you.