Company Response Review Report Review
Pick-,up location Inconvenient!

Delores J Singletary Submitted this review about Montway Auto Transport
Review made Live: 11/26/2024 2:03:00 PM
Pick up scheduled for Harlem, NY. Driver not willing to come into Manhattan, only option was for me to drove car to Fort Lee New Jersey & meet truck for pick'up. Very disappointed in logistics which should have been made clear upfront @ booking. Drop-off was no problem overall pleased that car arrived with no isdues...
Shipment Details
Origin:
Manhattan , New York 10029
Pickup:
Late
Destination:
TAMPA, Florida 33602
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Quote or Order Cost:
$0

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 12/6/2024 6:48:00 PM
Thank you for your feedback. We’re sorry for the inconvenience you experienced with the pickup location. We strive to be clear about logistics at the time of booking and regret that this wasn’t fully communicated. We’re glad to hear that the delivery went smoothly and your car arrived safely. We appreciate your input and will work to improve communication going forward.