Company Response Review Report Review
Car Shipment

Srikanth Kalva Submitted this review about Montway Auto Transport
Review made Live: 12/16/2010 11:52:00 AM
The car shipment was pretty early than i expected (AZ-TX). My car is in good condition and had no problems, no scratch or what-so-ever. The Only problem i had was while paying. The payment should be made thru either cash or Certified cashier check or Money Order. I tried to pay him thru Cashier check on payable to Montway Auto Transport, after everything is ready to pay him the driver reviewed the check and said it should not be on the name of "Montway Auto transport" but his company name who is a third party vendor. luckily i found a bank nearby and paid him in cash (the bank was closed by the time he arrived, so have to use the ATM).
My suggestion to all of you, find out the details of the company if you decide to pay by Cashier Check, it could be a different vendor who would do the delivery, and would not be the same company that you have booked online.
Shipment Details
Origin State:
Arizona
Pickup:
On Time
Destination State:
Texas
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
john
Quote or Order Cost:
$560

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 12/16/2010 4:05:00 PM
With all due respect to the customer, we apologize for any inconvenience, however we must mention here that this order was booked online on our website and in the Order confirmation is stated that the certified funds are payable to the delivering truck driver not Montway. Also, just to make sure that the customer is aware of that, we email every customer a Dispatch Notification with the name of the Transporter to remind them that the certified funds are payable to the trucker not Montway! We've provided a Top notch service and delivered this vehicle in 48 hours and again we apologize for any inconvenience. We take every criticism seriously and if you have any suggestion what can we do better then what we have in place now, just let us know.