Company Response Review Report Review
NO Customer Service

Stephanie Earnhardt Submitted this review about Move On Time
Review made Live: 10/22/2007 12:21:00 PM
This company is a broker. They do not have good estimation process and do not follow through with the company they hire to do the work. They are not open on the weekends and leave no numbers for customers to contact in case of problems or no shows as was our case. We were left to leave the vehicles in a work parking lot to be picked up after we had already left the state. It was a mess and this company did nothing to make sure we (the customer) had been taken care of. The process was sloppy from start to finish and we had to initiate every contact. They did not respond to any emails we ever left and are now on file with the BBB with a stong complaint.

Do not use this company. The price is comparable to most others and the service is awefull. You get a lot less than you pay for with this broker!!
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
Washington
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
owner
Quote or Order Cost:
$1700

Car Condition
  • Vehicle was dirty
Company Response
Ed Reznik from Move On Time Submitted this response.
Response Date: 10/22/2007 12:48:00 PM
The customer stated that the vehicles were assigned a carrier within 3 days and delivered from Florida to Washington in 8 days. I do not understand her compalint or the reasons for such. Unfortunately, it is neither prudent or reasonable to be inconstant contact with a client and the 800 telephone number and available e-mail addresses are more than sufficient means of communication. Move on Time was not notified of any complication with this delvery by the client or carrier and it is not possible to solve problems by crystal ball.