Review Report Review
Don't trust them

Carli Submitted this review about Move On Time
Review made Live: 3/21/2011 11:39:00 AM
I had contacted Move on Time last fall to move my car from Massachusetts to Washington. I received a low quote and hadn't read bad reviews so I decided to work with them. At first, it seemed like my representative Leroy was very helpful however once they received my deposit, I didn't hear from him for over a week. As my move date was approaching, I was unable to get my phone calls returned. When I finally did hear back, I was told that there was no guarantee that my car would be moved in my original time frame. Since I couldn't wait, I told him I would need my deposit back and would have to go with someone else. He agreed and I scrambled to find another agency. I ultimately had my car moved with someone else, however I am STILL fighting to have my original $195 deposit returned to me. I have my receipt and my invoice number and I call them weekly to resolve this issue. I have spoken with multiple representatives who tell me "I'll take care of it, you'll see your refund in 7 to 10 days" and then I never get it. I have left messages with "the manager" who never returns my call. I have sent emails and never get a response. I would NOT recommend Move on Time to anyone. Their customer service is AWFUL and they are obviously not a reputable company.
Shipment Details
Origin State:
Massachusetts
Pickup:
Never
Destination State:
Washington
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Leroy
Quote or Order Cost:
$895