Movejet leaves me and my car stranded!
Darren Chang
Submitted this review about
MoverJet Logistics
Review made Live: 8/17/2020 9:23:00 PM
These guys left me stranded with my car, and if you don't want to be in the same situation, DO NOT USE THEM! This is what happened. On July 14th, I scheduled a car move from Queens NY to Seattle WA with Moverjet Logistics. The sales rep's name is Adam Nowakoski. The price he quoted me was $1350. I told them I have a flight booked from NYC to Seattle on 8/17, so the mutually agreed pick-up day was the weekend days of 8/15-8/16. The contract was signed on July 22nd, and this Adam guy told me a few days before the scheduled pick-up day they would call me.
By the Wednesday before the weekend when the car was supposed to be picked up nobody called, so I called Adam, and he told me the pick-up would be arranged for the agreed days, and he would call me back on Thursday. Thursday he didn't call, but late at night one of his colleagues (Kyle?) called and said the carrier wanted a higher price of over 1500. I said I would be ok with the higher price, because at that point I was left with little option so close to the pick-up date and my flight. But again, nobody called me on Friday, and the paperwork promised by Kyle was not sent. I had to call Adam again, and he told me the truck of the carrier was broken, and they were waiting either for the truck to be fixed or find me a back-up carrier, and he would call me Saturday before noon. Not surprised, he didn't call on Saturday, and nobody answered the phone when I called Adam's number or the customer service line. That was less than 48 hours from my flight out of NYC, and I had no idea if anyone would pick up my car! I called another broker company, and the rep told me because all brokers use the same carrier network, it's better I do not double-book. I was left totally in the dark with no option. I did some quick thinking and decided to sell the car ASAP. Luckily I found someone to buy the car, although at a discounted price b/c I didn't have much bargain power. I sold the car on Saturday.
Again on Sunday nobody called me, neither did I expect anyone to call me. On Monday I flew from NYC to Seattle as scheduled. After I landed someone from Moverjet called me and said they would pick up my car on Tuesday or Wednesday. I told her it's too late.
Like everybody else I have run into some shady business practice, but I rarely ran into any business who is utterly irresponsible and unprofessional, and totally leave their customers in very difficult situations. Business like this does not deserve to survive. Be aware of my experience and steer clear of Moverjet!
