Review Report Review
RIDICULOUS!!!

ADRIAN Submitted this review about Nation Auto Transport
Review made Live: 2/24/2015 5:18:00 PM
This is ridiculous and so is this broker, nothing but lies and false promises, I should have read all ratings and done my research, I have requested a refund in full. I do not appreciate the time wasted on me and I regret the time I wasted trying to give this organization a second chance. The absolute worst experience I have ever had with anyone in the service industry. This organization will never amount to anything, definitely the worst business practices I have ever encountered. A bunch of low life scumbags!
I tried to setup a pickup from New Jersey to Texas, but never locked in specific dates. We agreed on a price of $1,400 and agreed that no sale would be final until I call in to confirm all details. After I discovered the car was no longer available for purchase from New Jersey I called in to cancel the order and requested a refund, they said they already found a freight company to pickup my car and that the $150 charged to my credit card can no longer be refunded. This made no sense to me, since I never once agreed on a date or even an address to pickup the car since I was not 100% certain that I would even be purchasing the car.
So then a few days go by as I waited for their response and was able to find another vehicle for sale in North Carolina. So instead of arguing with these ignorant people I decided to give them a second chance. I specifically requested a hard wall hydraulic lift trailer due to the nature of the car that was going to be handled. After I finalized the deal on the car I called back and said that the car will be ready for pickup Friday of the current week. They said if next Tuesday would work, I said that would be fine no big deal, so long as I receive photos of the unit that will transporting my vehicle for my personal reassurance, they agreed and said they will shoot me an email within the hour. Tuesday rolls around, no pictures, no phone call and no correspondence as far as tracking number or even phone number to the actual carrier that will be handling my vehicle. So I call in and ask for an update, Jennifer says she was just about to call me with an update, so then I get more lies and false promises about speaking with the carrier and that she will be sending the pictures over by email in 30 minutes. So I patiently wait and Thursday rolls around...by this time I'm just like can I please just get my car shipped to me cause now the dealer is bugging me about getting the car picked up. So I speak with the dispatcher which tells me they finally found a hauler and they all use the same units and he will be shooting over their information so I can research them and see their units on their website. I asked how is it that they just found a hauler if Jennifer promised me a hauler was already assigned since Thursday the week before and she promised that it would be picked up on Tuesday, and now its Thursday of the following week and the dispatcher is telling me the car will be picked up this Friday, a whole week after the car has been sitting there waiting. LIES!!!
So here I am a whole week later and still being promised that the car will be picked up this week and that now instead of the $850 we agreed on it is now $1,000 and after looking at the website and the unit that would be hauling my car is nothing close to what we agreed on which was supposed to be a hard wall trailer with hydraulic lift just like the NASCAR trailers like I was promised from day one. Unbelievable, it is difficult to even put into words the absolute frustration that is felt trying to give people a second chance and they just continue to bury you in lies and false promises. See for yourself if these guys look like they run NASCAR style trailers: http://www.kwiktrans.com/ this has all been one big mistake and an absolute joke to even work with these scumbags!
I was not paid to post this and after asking the broker for a website to leave a review they refused to give it to me. That is probably why they only have 40 reviews over the past 2 years. They hide everything they can and just drag you along. I have yet to hear from anyone there since my last conversation with them where I told them to just cancel everything and refund me my money which they clearly did not earn.
Shipment Details
Origin State:
New Jersey
Pickup:
Never
Destination State:
Texas
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
48824-IK
Quote or Order Cost:
$850

Car Condition
  • Vehicle was dirty