This company's customer service is non-existent. Their employees don't provide the correct information. I shipped 2 car's from Phoenix to Hawaii and they didn't know the carrier's shipping schedules and they told me they could ship to a city that the carrier doesn't even go to. One car was a week late and the other car hasn't even showed up yet!!!
When I complained to the owner of the company he stated that they have so many big Department of Defense contracts, that my complaint didn't even matter to them.
After I put in an honest, but bad review of this company yesterday they have done nothing but lie.
Lie #1 - From the owner Jason Foltz - They fraudulently reported to Transport Review that they were unable to locate my order and I wasn't a customer of theirs. I sent Transport Review emails from Jason and the receipt for shipping my car.
Lie #2 - From the owner Jason Foltz - He responded to my original review that both cars had arrived on schedule. One of the cars hasn't even arrived yet!! The other car was scheduled to arrive on July 5 but didn't arrive until July 10 and it arrived in a completely different city. My daughter was STRANDED!!
Lie #3 - From the owner Jason Foltz - He told me that they have so many contracts with DOD that my issue didn't matter to him. I have since learned that they don't have any DOD contracts and they couldn't get their surety bond on credit, they had to put money in a trust account just to get the bond.
Jason keeps saying that the car was as scheduled and that I just like to complain, well I do complain when consumers need to be warned about the terrible business this guy is running.
DON'T SHIP WITH NATIONWIDE TRANSPORT SERVICE, LLC.
Shipment Details
Origin State:
Arizona
Pickup:
On Time
Destination State:
Hawaii
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
400152
Quote or Order Cost:
$1350
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