This was the first time I had shipped a vehicle anywhere. My family did a complete move from NH to AZ recently and we needed to ship a car. I made the mistake in getting a quote online as we got many phone calls. I did speak with Scott for some time on the phone and he was able to answer all of my questions. I also made the mistake of going with another company, who in the end did us no good. Scott and his boss Sam stepped up when things were falling apart and got us a transport company. We scheduled to have the car picked up from a dealership on a Saturday and delivered to our new home the following Saturday, 7 days transit time. This is where things started to get a bit dicey. We had a contract showing the pick up dates, delivery dates, and several phone calls with Sam explaining it would be 7 days in transit. On the other end in AZ it ended up being 10 days with the vehicle being delivered that Tuesday fairly late in the day around 8 pm. Once the vehicle was delivered and after many updates from the river delaying the delivery I was told that there would be a discount of $100.00. Although I appreciated the discount, it did not satisfy me for several reasons. 1, the car was 3 days late. 2, I had to get a rental vehicle in the meantime. 3, the vehicle was delivered at 8 pm. 4, the driver gave many excuses why he was going to be later than expected. I sent a final email to Scott, Sam, and the driver explaining how I was feeling and after several days I have not heard from any of them. My feeling is that the job is now completed so they have moved on and no after service customer service will be provided. The reason I give a 3 three star rating is because of the after delivery. I'm not sure if I would use this company again, but they did get the job done for me.
Shipment Details
Origin State:
New Hampshire
Pickup:
On Time
Destination State:
Arizona
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1430469-IU
Quote or Order Cost:
$1400
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