I signed a shipping agreement with Nationwide to ship a car from Pittsburgh, PA to Juneau, AK. So as to give them as much time as was necessary, I set up the contract on May 10th, 2010 for a pickup of August 8th, 2010 for a fee of $1,800. In my confirmation email, I was told that Jason would contact me soon with details, but he never did. Between May 10th and July 21st, I left Jason voicemails or emails close to a dozen times, but he never responded to or acknowledged a single one of them. At one point, I was directed towards another salesman regarding my question as to whether I was allowed to place boxes and other materials in the car to be shipped up to Alaska. The salesman told me that it would be fine to ship boxes to Alaska in the car, for a fee. He also promised to put Jason in touch with me soon, but Jason never responded.
Finally, on July 21st, I demanded to speak to a supervisor. The supervisor, Bob, told me that the cost would NOT be $1,800, but rather $3,000, and that he had no idea why (a) Jason had never responded to any of my attempts to contact him, (b) why I had been so badly misquoted, or (c) why no one had ever brought this problem to my attention at any point during the process. Bob said that he had never spoken to Jason about this, and that the first time that he had ever heard of my order was when I called and pressed him on it. Further, as it turns out, when shipping to Alaska, you CANNOT have anything in the passenger part of the car due to federal regulations, meaning that the person who I had spoken to earlier was either lying or simply wrong. I was forced, on short notice, to sign a contract for $2400 with a different company, and must now arrange for separate shipping for my boxes on short notice. Had I not continued to press them, which they had earlier assured me was not necessary, I would have never found out about this until it was too late to do anything about it. I will NEVER consider use Nationwide again
