Review Report Review
Buyer beware

Larry Wheeler Submitted this review about Neptune Auto Transport
Review made Live: 11/25/2022 7:54:00 PM
I was lied to from the initial contact right up until the car was delivered. Belive nothing you are told. Was quoted 500 and a enclosed trailer. Was told driver was available for immediate pickup. After 3 days still no driver. 4th day found driver price increased to 950. Was told no money up front. Oh and went from a enclosed trailer to an open trailer. Since they had me by the balls and I had already promised the dealership the car would be picked up I had no choice to agree. The agreement was the car would be picked up the following morning and delivered the same day..lol 1600 miles lol..yea right. So after convincing him that wasn't possible we agree on a 2 day window.. I get the contract emailed and he added a day.. I was like really but ok. As soon as I sign the contract he calls and ask for a deposit. I said the agreement was no money up front. So after going back and forth no money was paid up front. But I was told that I probably would not paid the deposit anyway. So in other words I was called a thief. Ended up taking 2 days longer than the agreed apond time to deliver, plus I had to go to home depot to buy lumber to be able to unload the car. Other wise the car would still be on the trailer. I'll skip the part about the dent in the door and being unable to communicate with the driver since we spoke different languages. As soon as the driver pulled on my street my phone starts ringing, it's Terry from Neptune ( my contact from day one) wanting his deposit. I told him the car was getting there and I'd call back. He called me 12 more times. Finally told him if he called again he would not get his deposit that I was busy unloading the damn car. Yes I finally paid Terry.I will guarantee everything I've said is 100% true. I would never do business with this company again. I'm Larry Wheeler and my number 706 587 6060
Shipment Details
Origin:
Green bay , Wisconsin
Pickup:
On Time
Destination:
SMITHS STATION, Alabama 36877
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
500
Quote or Order Cost:
$950

Car Condition
  • Vehicle was damaged