Company Response Review Report Review
Horrible Auto Transport Experience

Premier Auto Lease Submitted this review about New Way Moving Services
Review made Live: 5/24/2012 3:07:00 PM
In my 47 years of life & 23 years in the car business this is absolutely one of the worst companys I've EVER dealt with!! They're all smiles & promises until they get your money then you're on your own. They never showed up to pick up the car twice no phone calls nothing. They are almost impossible to get on the phone & when you can get them on the phone you are "accidentally disconnected" & if they tell you they will call you back, they won't. They actually called a week later & said they would need an extra $100 to get the job done they had me over a barrel I said OK & this was the 2nd time they didn't show up or call. Finally after at least 50 phone calls (i'll email my phone bill to anyone) they gave me the actual trucking companys name who they blamed everything on. Once I spoke with him he stayed in touch with me the entire way & told me how he didn't know anything about what was going on? So the car did get where it was supposed to again after going through hell & costing me $$$ the car arrived 17 DAYS after they originally promised!! I called & asked at least for a partial refund but the bottom line is they don't care AT ALL & they take responsibility for NOTHING...THE WORST!!
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Washington
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Mary
Quote or Order Cost:
$750

Company Response
Rachel from New Way Moving Services Submitted this response.
Response Date: 5/24/2012 3:15:00 PM
The customer DO NOT provide the correct information, we had contact him with few carriers we had and they didnt want to release the car. They had tried to contact us after hours as they are located on the west coast and we are on the east coast - which everybody know about the time diffrent. We are here 7 days a week and answer all hour calls or return messages, we will be more then happy to provide out call logs as well. We will be more then happy to provide a copy of the contract with the customer signature as a proof that he agreed for the price and the the service was provided as agreed.