Company Response Review Report Review
Never leave a Deposit

Sergio Submitted this review about New Way Moving Services
Review made Live: 10/13/2014 5:28:00 PM
They never performed the service. They mis represented themselves, posted on central Dispatch the wrong amount to get me to pay more,and refuse to give back the money. Again they called me said if I signed a waver never to post or say anything they would give me my money in a check in 5 days. i asked them to just crfedit the 150,00 dollars back to my credit account they said NO.

I dont trust them to do what they said until I get my money back they lied about to get. They also added other companies to the central dispatch to make sure no driver get the bid.

I have my credit card company disputing the charge and have already created the BBB report on fraudulent services.

I am most likely out 150.00 dollars but if I sign that paper I cant post the truth for some other sucker to get taken by them.
Shipment Details
Origin State:
New York
Pickup:
Never
Destination State:
Illinois
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
P745567
Quote or Order Cost:
$550

Company Response
Rachel from New Way Moving Services Submitted this response.
Response Date: 10/14/2014 2:45:00 PM
It is unfortunate that the customer did not read our contract before signing it. We have not misrepresented ourselves because we advised Mr. Sergio over the phone that we are a broker. It is also stated in our contract (which customer signed). Customer breached our contract by cancelling within the dates stated, also by going with other companies. He tried to blame on us that we posted his car under other company names on CentralDispatch. Each company only has access to their account. There is no way we could possibly do that. We even tried to negotiate with customer and offered to refund part of the deposit which he declined. Please look at our many other customers who had a great experience transporting their vehicle with our company.