Company Response Review Report Review
1998 Lincoln Continental

Chida Thomas Submitted this review about Official Auto Transport
Review made Live: 10/29/2007 7:21:00 PM
Pick up from boca raton suposed to be on thursday 10/26/07 then friday 10/27/07 never picked up no phone calls, no notice, Seller called me,told me no show on driver ,no answer on phone or email ?! canceled pick up via phone (answering maschine)and email (several).Got a call on monday10/29/07 was told driver on the way to pick up car ? no mention of rec. phone calls emails ect. then got rude and hung up on me when I told them I hired a different auto-transport co.
Not good Business practice!
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
Alabama
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Thomas
Quote or Order Cost:
$315

Company Response
Andy Newton from Official Auto Transport Submitted this response.
Response Date: 1/8/2008 11:12:00 PM
This particular customer was provided with a pick up and delivery schedule the very same day that the order was booked. Unfortunately, the following week when her order was supposed to be completely the driver fell ill. We advised the customer of her order status at least two times a day, and when we scheduled her once again three days later she had already hired another transport company. At no point was this customer ever hung up on or mistreated.