Review Report Review
Charged card 3 times and Never arranged transport

Deana Escamilla Submitted this review about Orange Apple Transport
Review made Live: 4/16/2013 1:08:00 PM
Whole Hearted Advice..........DO NOT EVEN CONSIDER THIS COMPANY

I am enraged at the audacity of the raw FRAUDULENCE of Orange Apple Transport!

Not only did they charge the "deposit" immediately after my initial conversation (with James Bauer), but continued to utilize the credit card two more times.

There was no communication on the prospective delivery of my vehicle, but instead was told by e-mail (by James Bauer) that they would attempt to locate a driver within the next two days. That was roughly two weeks ago. James Bauer knew the fragile time line and imperative necessity on transporting the vehicle in an expedient manner and yet did nothing to arrange the transport or communicate the details of progress with me.

Don't attempt to contact customer service, you will only receive a voice mail and do not expect a return call, regardless of your urgency.

In addition, if you bring your concerns to "James Bauer" the sales representative, not only will he direct you away, but will block your e-mail as soon as you mention your desire for a refund on your deposit.

This is my first time utilizing a transport company and although I felt a bit uneasy about extending the credit card information without having solid transport arrangements, I can honestly say that I was under the impression that " I was in good hands".

A reputable company that has your interest at best will only ask for your credit card information only when the vehicle is ready to be dispatched and not before that time.

If you attempt to "click on the hyperlink" for customer service or manager, in hopes of communicating with someone at Orange Apple, you will soon realize that the e-mail address that they provided is faulty and you will soon receive an error message to your inbox stating that they were unsuccessful in sending your e-mail due to cs...et.al being an incorrect email to Orange Apple Transport.

After all has been said and done, Orange Apple have charged the credit card several times without any remorse for services that were never provided and have not attempted to communicate any information whatsoever.
Shipment Details
Origin State:
Florida
Pickup:
Never
Destination State:
Illinois
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
28224-CV
Quote or Order Cost:
$500