We regret that Mrs. Cockerham feels so strongly about this experience as we feel we made an attempt to deliver her son Taylor’s vehicle according to our contract with her broker. The broker with whom we contracted, Nationwide Auto Transporters / Nationwide Relocation / World Moving Services, has confirmed that their contract with Mrs. Cockerham does not indicate any restrictions for dates/times of pickup or delivery, nor does their contract with our company. The day prior to picking up the vehicle in Colleyville TX, Mrs. Cockerham was advised that the car would be picked up the following day. It was explained at that time that due to several outside factors, transport doesn’t occur by appointment, that we would do our best to pickup within a window of time, and that she would receive a phone call 30 minutes prior to arrival. It was explained that the same process would take place upon delivery. Mrs. Cockerham indicated she understood the process with regard to timing. Upon pickup, Mrs. Cockerham was advised that her son’s car would be delivered in San Jose CA on Saturday October 23rd. On Thursday October 21, our staff called Mrs. Cockerham to obtain an address for delivery, as she was uncertain as to where her son would be staying in California. At that time, she was again reminded that delivery would take place on Saturday and that Taylor should expect a phone call on Friday to provide him with a window of time that the truck expected to arrive on Saturday morning. On Friday, the driver called Taylor and advised him that his car was going to be delivered on Saturday “around the noon hour, plus or minus an hour.” He was also advised that he would get a phone call 30 minutes prior to arrival, which meant that he should expect to receive first contact on Saturday as early as 10:30 am. At no point was any of our staff advised that Taylor was flying into California Saturday morning and the earliest he could receive the car was 12pm. As for the claim that Taylor could not pickup his car on Saturday, that is simply untrue. Mrs. Cockerham was advised that the truck was expected to return to the yard around 7pm, but that could not be guaranteed for the same reason we could not guarantee and exact time of pickup/delivery. Our staff even went so far as to assist in looking up Saturday’s train schedules when she indicated she wanted to put her sons on the train as opposed to renting a car. She then indicated that she didn’t want her adult sons to be in an unfamiliar area at night and that unless she called our office to arrange otherwise, they would be picking up the car on Sunday. That was very clearly her choice, not ours. A choice that she made after being informed of the daily storage rate. If Mrs. Cockerham takes the time to read the contract she signed with Nationwide Relocation / World Moving or the Bill of Lading she signed upon pickup, she will learn that pickup/delivery times cannot be guaranteed. That contract also states that if the customer is unavailable to accept delivery of the vehicle, it will be taken to a storage facility and the customer will be responsible for all applicable storage and/or redelivery fees. Unfortunately, failed delivery attempts such as these do result in additional charges to the customer. However, the fees are not unfounded. Because vehicles have to ride in specific positions on the trailer, the driver was forced to unload/reload this vehicle several more times than necessary, creating a significant amount more labor for the driver and creating a delay for each subsequent delivery. Upon entering our storage facility, the vehicle had to be logged into inventory and upon release of the vehicle, the vehicle had to be checked out of inventory and released to the customer. These are actions that required us to send an employee in to work on the weekend, which is an expense for us, which is why we have to charge a fee. This was an unfortunate event that could have easily been avoided. This resulted in a significant amount of more work for our staff and driver, as well as left the customer with a poor impression of the auto transport process. For these reasons, we work very hard to go above and beyond to leave the customer satisfied and to avoid such circumstances. This is why we can say that we truly feel we more than adequately fulfilled our contract and attempted to assist the customer.