Heather is trying to get out of paying her bill for services rendered. She is making it as miserable a transaction as possible. Heather's contract was signed on the 6th of December. She wanted it picked up as soon as the dealership would release it. The truck was scheduled on the 7th of December. The vehicle was picked up on the 8th. We sent a dispatch notice with all of the pertinent information when the truck was assigned and left a message for Heather. Her own confusion, which is normal, given that most people don't purchase a car very often, comes with the dealership calling the truck back to say it was ready earlier than Heather thought. She told me she wanted it out of there as soon as it was paid for. I don't understand people some times, when they are caught in the headlights. She still owes the money, which she promised to pay promptly. It's been two weeks now, and we still wait for her to submit her payment through the online form. Can we bend over any further? We reduced her payment for the simple fact that Heather claimed she didn't receive the notice that the vehicle was being picked up and delivered the same day. We strive for excellence on each and every shipment. Incidentally, her entire cost was $370. We continue to smile and service our customers to the best of our ability! Call and talk to us... we are definitely PDQ!