Hi Liz, I am sorry to hear that your window was broken during transport. Unfortunately, not every transport is perfect, but from your posting, I see that you were offered a discount cover the cost of the damage and I contacted the carrier to verify the situation. The carrier has reported that you and they called a local Audi dealer and were quoted $300 for the window and $170 for installation which totaled $470. However, the carrier gave you a total of $550 off your transport which included $80 for your time and trouble for the repair and you actually only paid $200 to the carrier upon delivery and signed your bill of lading as proof that you were satisfied with a $550 discount and $200 COD. I have personally tried to call you but cannot reach you. I do believe your carrier, LT Auto Moving, who has a 99.1% rating, did the correct thing to solve your problem. We also discounted your deposit by $100 because your transport was not picked up as quickly as you wanted. You actually only paid $250 for your transport. Again, I am very sorry for your damage but we and the carrier have done everything to satisfy you!