Company Response Review Report Review
DAMAGE TO MY CLUTCH

ANTHONY Submitted this review about Pioneer Auto Express Corp.
Review made Live: 1/23/2009 6:59:00 PM
I AM APPAULED AT THE TERRIBLE SERVICE FROM PIONEER AUTO EXPRESS, MY CAR WAS SHIPPED FROM CALIFORNIA TO RHODE ISLAND ON NOVEMBER 14,2008 WHEN DELIVERED, THE CARRIER (DRIVER) totally burned my 5 speed clutch, throw-out bearing, flywheel as well as the pressure plate! $2800.00 DOLLARS OF DAMAGE!! shame on PIONEER AUTO EXPRESS AND ALL ITS DRIVERS AND SALES AGENTS!! I HAVE TRIED TO RECTIFY THE SITUATION THRU THEIR CLAIMS DEPARTMENT AS RECOMMENDED, ONLY TO END UP WITH THEM BLOWING ME OFF INTO THE WIND WEEK TO WEEK ! NICE JOB CHRIS KO, AND DAVID AT THE CLAIMS DEPARTMENT. I WILL AND I SAY AGAIN!! I WILL SEE PIONEER IN CIVIL COURT. KEEP YOUR EARS ON. SORRY BUT I WILL ALSO BLOG THIS SITUATION AS WELL AS POST THIS ON THE INTERNET. NICE JOB GUYS!! MAYBE I CAN GET ALL THE CUSTOMERS ACROSS THE COUNTRY TO DO A CLASS ACTION LAW SUIT TOO!! BEING THAT THERE ARE TONS OF COMPLAINTS POSTED ALL OVER THE INTERNET. I WILL CONTACT THE INSURANCE COMMISION FOR THE STATE OF CALIFORNIA, AND THE DEPARTMENT OF BUSINESS REGULATIONTION TO ASSIST ME IN OBTAINING $2800.00 DOLLARS OF DAMAGE TO MY 2006 NISSAN 350Z TRIP # 08-4342 ORDER# 87883. NICE JOB KENNY!!!!!!!!
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Rhode Island
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
87883
Quote or Order Cost:
$750

Car Condition
  • Vehicle was damaged
Company Response
Kenny from Pioneer Auto Express Corp. Submitted this response.
Response Date: 1/23/2009 8:07:00 PM
We have spoken to the customer numerous times and have explained that we do not cover mechanical issues to the vehicle, as per the bill of lading. We also forwarded this claim to our insurance department. Damage claims to mechanical parts of the car cannot be accurately assessed because it is difficult to reasonably determine liability.