Company Response Review Report Review
Definitely Recommended

From VA to CA Submitted this review about Pioneer Auto Express Corp.
Review made Live: 8/15/2009 7:04:00 PM
Needed my Jeep transported out to Socal from Va. After months of searching online for a carrier I was recommended by a friend to use Pioneer.

The Jeep was picked up on time and it actually arrived a day or two early. And the price was definitely more than fair.

One advice I would throw out to prospective clients would be to not expect Pioneer to hold your hand through the process. If you are like me that needs to be reassured about everything (I'm a bit spastic), um don't hold your breath! But trust me, they deliver. While I felt that their communication was weak, meaning they didn't call me about every event my Jeep went through, it didn't prevent me from calling them and they always had someone who knew the answer.

I only write the above not to downplay the service offered, but as a little caveat for prospective clients who may be neurotic like me.

All in all Jay, Kelly and the crew at Pioneer did an excellent job and I would use them again in a heartbeat and/or recommend them to friends.
Shipment Details
Origin State:
Virginia
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Lee
Quote or Order Cost:
$850

Company Response
Kenny from Pioneer Auto Express Corp. Submitted this response.
Response Date: 9/10/2009 1:02:00 PM
Thanks for the kind words Lee. Because we do a large volume of cars per month, we cannot, unfortunately, hold your hand through the whole process. However, we do our best to give any updates to our customers. After all, we do understand it is your vehicle that we are transporting and we recognize that it is important for our customers to know where their car is at any given time. :) Hope you use us again!