Review Report Review
DO NOT USE Premier Auto Shippers

Bill Submitted this review about Premier Auto Carriers
Review made Live: 3/26/2015 4:02:00 PM
Do Not USE!! Very Bad experience. I contracted Anthony Chavez anthony@premierautoshippers.com with the company on Feb 6th 2015 to pick up a truck in Arcata, California on Feb 24th 2015 and have it delivered to Iowa. I paid the deposit and signed the DocuSign Document. I was told they would call me the day of pickup or the day before to arrange the final details.
The day of pickup came and no one called. I called Anthony and he was extremely rude and said he did not have time to talk to me and said he would have a driver call me. No driver called me so I called him again and he of course did not answer until I blocked my number and called him again. He was still rude and offered no explanation except for that they do not have a driver because of some issue. The next day came and still no call from the company, Anthony or a driver and of course Anthony would not answer my calls so I texted him instead. Anthony turned out to be worthless and was no help. I ended up calling the dispatch and they told me that they had a driver cancel and would have the new driver call me. NO DRIVER ever called me. This went on for a week. In short they had 20 days to get a driver, They never did and they had plenty of excuses. The truck sat for a week before I cancelled the contract with the company. The contract with the company states that if they do not have a driver dispatched to pick up my vehicle I can cancel the contract and get the full deposit back minus $5.99 for processing. I even received a email from Lee Paolino lee@premierautoshippers.com on March 2 stating that they would refund my deposit. Guess again, I had to file a dispute with my bank to get the deposit back.
Do NOT TRUST this company!!!! They will lie to you and never get back to you once they have your deposit
Shipment Details
Origin State:
California
Pickup:
Not Provided
Destination State:
Iowa
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
13712
Quote or Order Cost:
$855