Entire Correspondence with Premier Attached! Need I say more?
VLAD
Submitted this review about
Premier Auto Shippers
Review made Live: 3/12/2015 6:54:00 PM
CUSTOMER: I spoke with you on Sat informing you that you have incompetent truck drivers/shippers based on feedback from **that was in charge of relinquishing the motorcycle and felt uncomfortable doing so.The bike was supposed to have been shipped a week ago and so far nothing. I have heard zero information from you as far as when pickup was rescheduled or an update on what happened last week. Frankly, it is obvious to me the left hand does not know what the right is doing and I do not feel comfortable using you to ship my motorcycle since any communication and/or update did not happen. Please cancel my order and I would like a refund for the 230 deposit I payed you. Vlad
PREMIER:I am sorry for the opinion you are establishing with this process.We have not communicated simply because we are awaiting another confirmation for p/u.We had proper communications with all parties when you originally placed the order.We assigned the driver properly,scheduled properly,Driver was dispatched properly arrived there as planned and the person @ p/u made a judgement call on not allowing the driver,who was there to p/u and who is fully licensed/bonded/fully insured and was turned away.We spoke Saturday on weekend,We had to start from scratch,trying to locate another carrier,which was done previously prior to taking your order,and waiting for another carrier to confirm.The original carrier was possibly going to re-attempt it.You may choose to cancel if you want,it would be counter productive at this point for you,as there is no one who will be able to do more than we are doing to reassign it.Besides the fact that there would be no option for a refund of your deposit and you would be paying an unreasonably higher rate all in to have someone else do this.We did all we were supposed to and are continuing to do so.Once the carrier was assigned and dispatched and made the trip there,the deposit became non refundable and we have had to pay out $$ already.We are not charging you any additional $$ for the fact of the p/u people turning the driver away.
CUSTOMER:The individual in charge of relinquishing the motorcycle was looking out for my best interest in addition to protecting himself from liability. He was the one who took the initiative and contacted me, not the driver or yourself since you had absolutely no idea what had happened when I called you Sat. Keep in mind per our conversation it should have been picked up Thurs. Again, the left hand has no idea what the right hand is doing.This facility ships motorcycles daily and when they said the equipment was not appropriate for pick up I would have a tendency to believe them especially since they themselves would be motivated to get rid of a 900 pound bike taking up room in their warehouse, which had been sold.I told you on Sat to give me an update, which did not happen..All you had to do is make a phone call and tell me the driver would be back on a particular day/s with the appropriate equipment to pick up, which again did not happen. Keep in mind I was the one that generated the email and I am convinved I would not hear from you unless you ship freight only on Thur and Fridays. I am sure if you had purchased a vehicle for thousands of dollars you would want to know what is going on also.
With regard to telling me in a politically correct way I am up the creek without a paddle as far as my deposit is concerned further reinforces the fact I should not be doing business with you so please cancel and I will make other arrangements, Vlad.
PREMIER: I apologize for misunderstandings that seem to be building.The comments "one hand not knowing..." is a little sarcastic and really doesn't apply.I am in FL not TX.I was available when you called Saturday during typical non business hours.Since the transaction @ the dealership had already transpired,the fact that I did not know of it until you told me is not unreasonable.We have a dispatch dept. that specifically is responsible for all communications w/carriers,does the assignments etc.The driver would not have communicated with me,they would have with that department at which point I would not have received the info until Monday when I came in.That being said,our interpretations of being updated are slightly different.When I say I will update you with info as I receive it,means when I get another confirmation of a designated p/u scheduled with a driver who signed off or the original carrier was reassigned,I would update you.I do not,as a practice,make multiple follow up calls simply to say I have no further update of reschedule.I never said "You're up a creek" I said,as per contract,that when we dispatch a truck out for p/u,especially when the driver actually spends his time and $$ going out there,we do not refund the deposit as $$ has already been spent for the service.I am sure the dealership was feeling that he was looking out for you but it was a fallacy to assume he had any liability or responsibility for the Bike once my driver p/u the Bike.As per contract,that Bike is insured during entire process up to $100K w/a 0 deductible and if the driver considered there would have been any issue at all of a problem where his insurance would have to be claimed against,he would not of been willing to p/u the bike.We are more than happy to assign another driver @ no additional cost or payments to us,or you may choose to go another way,but under the circumstances,there would not be entitlement to a refund should you go another option
CUSTOMER: I think you have been misinformed. I am not building up the situation, but stating the facts.
1. Driver did not show up as scheduled, but a day late
2. Driver had no idea what he was picking up and showed up with a trailer that was too tall and requested a fork lift to be used to get the 900 pound motorcycle on the back of the trailer, which was promptly denied by the dealer and rightfully so since the dealer would have been liable in that situation, which I told you about when I called.
3. I called you Sat, which are normal business hours in the trucking industry when hauling freight, because my confidence was shaken in your ability to get my motorcycle here safely with the carrier you selected. From my standpoint I don't consider what happened at the dealer a typical run of the mill situation. I was under the impression you would have at that time tried to make things right by finding out what the hell happened, since it appears that you use this carrier often and by getting another carrier there promptly to get my bike here on the scheduled delivery date, which did not happen. It is now almost a week after the scheduled pickup date and the bike is still there.
4. I am not sure what you mean by multiple phone calls, but I did not receive ONE phone call from you after the deposit was payed.
5. I am lucky that I am not being charged extra since the driver has to show up twice? I am not sure how I as a customer should be responsible for a driver's time, mileage, and stupidity when I ordered beef that needs to be refrigerated and the driver showed up in an open flat bed open trailer to pick it up. The bottom line Sir, as far as I am concerned is this is as cut and dry as it gets and you don't have a leg to stand on as far as I am concerned here. With your position being what it is, I consider this matter closed.
PREMIER: I understand your point of view.I don't agree with every aspect of what you're insinuating,but I totally understand the frustration.Unfortunately,when a mishap goes like that and we need to find another driver,it does not always happen in the most timely fashion.There is no one else who has deeper access to available drivers.There is not a fleet of standby trucks hanging out waiting for a call to immediately service any route at the drop of a dime.There are drivers who call in,sense a strong need for immediate p/u and are simply charging a much higher rate than what is reasonable which we deny.We are doing the best anyone can do at this point.There simply has not been another available carrier since last weekend.We are hoping for a confirmation from 2 carriers expected to be able to grab it Tomorrow or Sat.Any further complaints,issues,etc. should be directed to the Manager over the dispatch department.I apologize for the inconveniences experienced.Best wishes from here forward
