We had a driver wait all night in the customer's area. Several voicemails were left that day, and into the night, advising the customer that the driver was waiting. The next day, the customer advised that she had misplaced her phone and didn't receive our voicemails. By that time, the driver had left. Our drivers have schedules to keep, and the willingness of this driver to wait the previous afternoon and into the night was a courtesy that cannot always be extended. We wanted to give the customer every opportunity before the driver absolutely had to leave. In sum, the customer provided her info on 6/24. We spoke to the customer on 6/25 regarding her invalid credit card. She called back on 6/28 with a new card. The driver was ready to pick up on 6/28. The customer did not respond to our calls. We take pride in our work, and we did our job in a timely manner.